Disconnect both your Brother machine and the computer and reconnect. Try disconnecting and reconnecting the USB cable on from both ends. NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system. STEP 2: Check the connection of your Brother machine and the computer If the machine's screen is blank or Deep Sleep Mode, press any button on the machine to see if it wakes from Sleep Mode. If an error is displayed, go to the Troubleshooting section and find a solution. Make sure that your Brother machine is turned on.Ĭheck if the machine's display or LED indication of your Brother machine is not showing some error. STEP 1: Check the status of your Brother machine Restart your Brother machine and the computer.Check the connection of your Brother machine and the computer.
Check the status of your Brother machine. The latest driver is available in the Downloads section of the Brother Solutions Center.To resolve this issue and be able to print again, follow the recommendations below: Try reinstalling the driver with your Brother machine directly connected to your computer. If you cannot print, try reinstalling the driver. If you can print, reconnect the Brother machine through a USB hub. Right click on the printer icon or name and choose Use Printer Online from the menu. Click Start -> Settings -> Control Panel -> Printers and Faxes. 
NOTE:The steps may differ depending on the operating system.
Check that the printer is online following the steps below:. If necessary, refer to "FAQs & Troubleshooting" for information on the error message or the LED light. Check if the LCD or LED shows some error (i.e "Unable to." etc). Below are a few suggestions that have worked for many Brother customers using a USB hub. Many Brother customers successfully connect to their Brother machine through a USB hub however, due to the widely varying quality of USB hubs, Brother does not support using your Brother machine with this device.
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